HALIFAX – Nova Scotia Power and contractor crews are making good progress on restoration efforts in the aftermath of a very powerful storm that brought strong winds yesterday (THURSDAY) and today, causing power disruptions across the province.
“The crews and planning team have done a remarkable job responding to the storm,” said Karen Hutt, President and CEO of Nova Scotia Power. “The forecasted weather has largely played out as anticipated. Because of that we’ve gone into the event with a very good plan that allowed us to have the right resources positioned in the right places, and we are seeing positive restoration results. The storm has moved through Cape Breton at this point and we’re already making steady progress there.”
As of 3 p.m., Nova Scotia Power has restored power to 243,000 customers – working through the night and through storm conditions, when it was safe to do so. Approximately 37,000 customers remain without power of the 280,000 who lost service yesterday (THURSDAY) and today.
“Based on information collected by crews getting eyes on many of the current outages, we will have the majority of customers who lost power restored today (FRIDAY), and virtually all customers will be restored throughout tomorrow (SATURDAY),” said Hutt.
As teams access outage sites and field-validate what repairs are needed, estimated restoration times are being updated. Customer can get those updates by going to the outage map at outagemap.nspower.ca or by calling our outage line at 1-877-428-6004. To help ensure power is restored as quickly as possible, customers should check for damage to their electrical equipment, such as their meter mast, which is the tube that connects the service line to a customer’s home to their electric meter. If their electrical equipment is damaged, customers need a certified electrician to make repairs before Nova Scotia Power can safely restore power. A list of electricians who are prepared to help is available at www.nspower.ca/electricians, and Customer Care Representatives can also help connect customers to electricians at 1-877-428-6004.
More than 1,000 people continue to be dedicated to storm response, including frontline powerline and forestry crews, damage assessors, planners, engineers, support staff, and customer care representatives. Crews will continue to safely work as quickly as possible on restorations.
In situations where there are multiple power outages, Nova Scotia Power restores power in phases to ensure critical services like hospitals can stay open before beginning work in other areas. Larger outages on transmission lines and in substations are restored ahead of smaller outages to restore electricity to the greatest number of customers.
Nova Scotia Power customer service centres in Kentville, Chester, Stellarton and Shelburne, as well as our head office in Halifax, are open as comfort centres from 8 a.m. to 8 p.m. Customers who’ve lost power can warm up, have some coffee or hot chocolate, and recharge their devices. The specific locations are:
• Kentville – 3 Calkin Drive
• Chester – 96 Valley Road
• Stellarton – 26 Bridge Avenue
• Shelburne – 261 Ohio Road
• Halifax – 1223 Lower Water Street
Additional comfort centres available across the province will be added to the list at nspower.ca as they become known.
Your safety is the number one priority. If you see a downed wire, please stay away and report it to us at 1-877-428-6004. If you are concerned about an immediate public or personal safety risk, please call 911.
Customers can find a complete list of safety tips on the Nova Scotia Power website at nspower.ca/outagecentre.
FOR BROADCAST USE NOVA SCOTIA POWER CREWS AND CONTRACTORS ARE MAKING GREAT PROGRESS ON RESTORATIONS IN THE WAKE OF A VERY POWERFUL STORM THAT AFFECTED THE PROVINCE OVER THE PAST 24 HOURS.
PRESIDENT AND CEO KAREN HUTT SAYS THE FORECASTED WEATHER PLAYED OUT AS ANTICIPATED. BASED ON THIS INFORMATION, THE POWER COMPANY WAS ABLE TO PUT THE RIGHT RESOURCES IN THE RIGHT PLACES, RESULTING IN POSITIVE RESULTS AND STEADY PROGRESS AFTER WORKING THROUGH THE NIGHT AND TODAY. MORE THAN 1000 PEOPLE CONTINUE TO WORK ON STORM RESTORATION TODAY.
AS OF 3 PM, NOVA SCOTIA POWER HAS RESTORED POWER TO 243,000 CUSTOMERS OF THE 280,000 WHO WERE AFFECTED BY THE STORM YESTERDAY AND THIS MORNING. APPROXIMATELY 37,000 CUSTOMERS REMAIN WITHOUT POWER AT THIS TIME, WITH RESTORATION EFFORTS CONTINUING UNTIL ALL CUSTOMERS ARE RESTORED.
NOVA SCOTIA POWER ESTIMATES THAT THE MAJORITY OF CUSTOMERS WHO LOST POWER WILL BE RESTORED ON FRIDAY AND VIRTUALLY ALL CUSTOMERS WILL BE RESTORED BY SATURDAY
CUSTOMERS CAN GET THE LATEST ESTIMATED RESTORATION TIMES FOR THEIR AREA BY GOING TO OUTAGEMAP-DOT-NSPOWER-DOT-CA OR BY CALLING THE OUTAGE LINE AT 1-877-428-6004.
CUSTOMERS WITHOUT POWER SHOULD CHECK FOR DAMAGE TO THEIR METER MAST TO HELP ENSURE POWER IS RESTORED AS QUICKLY AS POSSIBLE. IF THEIR ELECTRICAL EQUIPMENT IS DAMAGED, CUSTOMERS NEED A CERTIFIED ELECTRICIAN TO MAKE REPAIRS BEFORE POWER CAN SAFELY BE RESTORED. A LIST OF ELECTRICIANS IS POSTED ONLINE AT NS POWER-DOT-CA.
THE COMPANY’S CUSTOMER SERVICE CENTRES IN KENTVILLE, CHESTER, STELLARTON, AND SHELBURNE AS WELL AS THE HEAD OFFICE IN HALIFAX ARE OPEN AGAIN TODAY AS COMFORT CENTRES FROM 8 AM TO 8 PM. OTHER COMFORT CENTRES WILL BE LISTED AT NSPOWER-DOT-CA AS THEY ARE KNOWN.
CUSTOMERS ARE REMINDED TO BE SAFE; IF YOU SEE A DOWNED WIRE, STAY AWAY AND REPORT IT TO NOVA SCOTIA POWER AT 1-877-428-6004. A COMPLETE LIST OF SAFETY TIPS IS AVAILABLE AT NSPOWER-DOT-CA-SLASH-OUTAGECENTRE.
About Nova Scotia Power
Nova Scotia Power Inc. is a wholly-owned subsidiary of Emera Inc. (TSX-EMA), a diversified energy and services company. Nova Scotia Power provides 95% of the generation, transmission and distribution of electrical power to 507,000 customers in the province. The company is focused on new technologies to enhance customer service and reliability, reduce emissions and add renewable energy. Nova Scotia Power has 1,700 employees and $4.6 billion in assets. Learn more at www.nspower.ca
Nova Scotia Power